WHAT IS YOUR RETURN POLICY?

01

Answer

We offer return/replacement of products ordered on our website within 10 days of delivery of the order. All the products listed on our website are eligible for return. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. Massage chair must be packed in the original brand box).

WHAT IS THE REFUND POLICY FOR THE RETURNED ITEM?

02

Answer

We endeavor to process your refunds within 7 to 10 business days from the date the returned product clears the Quality Check at the Warehouse. However, the refund is subject to the transaction, and processing time was taken by the bank after the NEFT is initiated by Lixo Healthcare. We may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles Lixo Healthcare to a claim against you.

HOW DOES REFUND WORK ON BASED ON THE DIFFERENT MODES OF PAYMENT?

03

Answer

If you have paid for the order using a bank account/credit card/debit card, then the refunded amount gets credited to your bank/credit card account within 7 to 10 business days after the products clear the Quality Check process.

HOW DO I RETURN/EXCHANGE MY ORDER?

04

Answer

We offer easy return process. To return/exchange your order, please write us @ [email protected] or call our toll free:- 1800 3000 2006

AM I ENTITLED TO A REFUND/EXCHANGE IF I HAVE SHOPPED DURING A PROMOTION/SCHEME/OFFER?

05

Answer

Yes, you shall be entitled to an exchange if the Product is available and in stock. For a refund, in case you have purchased any product during an offer or a scheme, you shall be entitled to a proportionate refund of the total amounts paid by you. Unlike most websites, we do not forfeit the shipping and COD charges.

WHEN WILL MY RETURN GET PICKED UP?

06

Answer

We send the return pick-up request to our Logistics partners as soon as we receive the return request from you. Our Logistics partner pick-up the Product/s within 3 working days of receiving the request. Our Logistic Partners shall make three attempts to pick up the Product/s. If the item is not picked up in the third attempt, the return request shall be considered complete at our end. In that scenario, you can raise a fresh Return request in case you are eligible. For more details, please contact our Customer Care. Please keep the shipment ready as detailed above and ensure that you return all items for which the request was raised. If you fail to do so, the return option may not be available to you in future, the discretion of which shall lie completely with the Company.

UNDER WHAT CIRCUMSTANCES YOU OFFER RETURNS AND REFUNDS?

07

Answer

For defective product

  • This happens when the product is incorrect, damaged by the carrier, or defective in
    another way.

For customer remorse

  • This happens when the customer purchased the wrong product, it doesn’t fit, or they no
    longer want the item.

WHAT ARE THE PRODUCT CONDITIONS THAT YOU ALLOW FOR RETURNS?

08

Answer

This can include unopened products in original packaging, and products that have never been used.

HOW DO I CANCEL MY ORDER?

09

Answer

We offer easy cancelation process. To cancel your order, please write us @ [email protected] or call our toll free:- 1800 3000 2006